We process all orders within 1–3 business days. Once shipped, standard international delivery typically takes 7–14 business days depending on your location. US customers generally receive orders within 7–10 business days. You'll receive a tracking number by email as soon as your order is on its way.

Yes — we ship to over 50 countries worldwide. Wherever you are, we'll do our best to get your piece to you. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Customs fees are determined by your local government and are outside our control. For most orders under $800 shipped to the US, no import duty applies. If you're unsure about your country's policy, we recommend checking with your local customs office before ordering. Any applicable fees are the responsibility of the buyer.

Absolutely. Once your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package in real time. If you haven't received your tracking details within 3 business days of ordering, please reach out and we'll look into it right away.

Our jewelry is crafted from mainly S925 sterling silver unless otherwise stated. Each piece is designed to be durable, tarnish-resistant, and suitable for everyday wear. We're committed to making pieces that feel as meaningful as they look — built to last, not just for a season.

Our pieces are made with hypoallergenic-friendly materials and are nickel-reduced. If you have very sensitive skin or a known metal allergy, we recommend consulting with your doctor before purchase. We're always happy to share more details about the specific materials in any piece — just reach out.

Every order arrives in our signature packaging — elegant, understated, and designed to feel like an experience from the moment you open it. Whether you're treating yourself or gifting someone special, your piece arrives ready to give. No extra gift wrapping needed.

With proper care, your Seraph & Grace pieces will maintain their beauty for a long time. We recommend removing jewelry before swimming, showering, or applying perfume and lotions. Store pieces in the pouch provided when not wearing them. Avoid prolonged exposure to moisture and direct sunlight.

We want you to love your piece. If for any reason you're not satisfied, you may return your item within 30 days of delivery for a refund or exchange — as long as it's in its original unworn condition and packaging. To start a return, simply email us and we'll guide you through the process.

We're so sorry if that happens — it's rare, but we take it seriously. Please email us within 7 days of receiving your order with a photo of the issue and your order number. We'll arrange a replacement or full refund immediately, with no hassle and no return shipping required on your part.

Once we receive your returned item and confirm its condition, refunds are processed within 3–5 business days. The funds will be returned to your original payment method. Depending on your bank, it may take a few additional days to appear in your account.

Seraph & Grace is a celestial jewelry brand built around the idea that what you wear can carry meaning. Our pieces — angel wings, halos, and divine symbols — are designed for the woman who believes in protection, intention, and grace. Whether you're spiritual, sentimental, or simply drawn to the aesthetic, there's a piece here for you.

We completely understand the hesitation of ordering from a brand you're discovering for the first time. Seraph & Grace operates on Shopify — one of the world's most trusted e-commerce platforms — with fully encrypted, secure checkout. We process every order with care, and our customer support team is real and responsive. If anything ever goes wrong, we make it right. We're a small brand, and your trust means everything to us.

You can reach us by email anytime — we aim to respond to every message within 24 hours on business days. We're a small team and we read every message personally. If you have a question before ordering, after ordering, or just want to talk about a piece — we're here. cs@seraphgrace.com